Delivery & Returns terms and conditions

Delivery charges, Damages and Returns

I want my customer to have piece of mind that their purchase arrives in perfect condition and provide a personal service. Shipping cost are kept to a minimum and you purchase is fully insured in transit. UK Scottish Highlands, UK Islands, and Northern Ireland will incur additional shipping costs, please contact me for a price before purchasing. Framed art is collection only.
I aim to ship items within 3-5 working days (depending on the item and packaging required) and if possible will dispatch in stock items the next working day.
The price is the same for 2 or 3 models withing 10kg’s, so there is a saving if you are buying more than one item.
Also if you buy a display case for your model the postage is the same as for just the model. Display cases purchases separately will have their own shipping charge.

Card and Paypal transaction fees for refunds - if it is not possible to deliver your order to you, or you change your mind, I will not be able to refund the card fee on the original sale.
Please note it is my policy not to ship to third party global cargo/shipping companies, orders will be cancelled and Card/Paypal and related fees will be deducted from the refund. Card charges and currency conversion costs on the original sale can also not be refunded where the return or cancelled order is not the fault of Revilo Models Cars
Import duties and any related delays are the responsibility of the customer. Customers outside the UK DO NOT pay UK VAT.

Please note international shipping may require import duty to be paid at the point of entry into your country. Due to changes to Paypal transaction fees for refunds, if it is not possible to deliver your order to you, or you change your mind, I will not be able to refund the Paypal fee if you have used Paypal as a payment method.
UK VAT at 20% within the UK only. From 1st January 2021 if you are outside the UK, you do not pay UK VAT. You may have local import duty to pay, so please check your countries tax. It is the customers responsibility to understand and pay any import duty into the delivery country. An administration charge of £50 will be deducted from any refund where the model is returned by the courier due to non payment of import duty/tax. If the model is returned due to non payment of import tax no responsibility can be taken by Revilo Model Cars for damage to the item, if the item is damaged following a return, no refund will be given. Card charges on the original sale can also not be refunded where the return is not the fault of Revilo Models Cars

For 1:8 scale models should ideally be collected. I am happy to arrange a handover delivery/meet in England by prior arrangement.

John Ketchell Art and other larger size artwork.
Prints: Sent rolled in a cardboard tube, more than one print can be sent in one tube (please be aware that rolled prints will need a couple of days laid flat before hanging). Only small framed art can be shipped, larger framed art/prints are collection only.

If you have any question regarding shipping rates please contact me prior to ordering.
International shipping – This will be considerably more than UK standard rates so please contact me for a price before purchasing. Import duties will apply at point of entry into your country.
You can collect any items for free, from me, near York, UK by prior arrangement.

Returns must be notified within 7 days and be returned in UNOPENED, perfect condition with all items and original packaging in undamaged condition. The purchaser will be required to pay the return, insured postage and ensure safe return, Paypal or other payment fees charged to me for your original payment cannot be returned and therefore will have to be deducted from any refund amount. Refunds will be issues in UK Pounds and any difference in currency conversion rates cannot be refunded.
Refunds cannot be accepted from outside the UK where the customer claims to have been unaware of the import taxes as it is clearly noted on my website.
If an item has been damaged in transit you must notify me within 24 hours of receipt from the courier, with photo’s of the damage and packaging so I can make a claim with the shipping company. Claims for damages reported after 24 hours from delivery by the courier will not be accepted and no refund/partial refund can be issued.

Items purchased where the customer requests not to ship the item and the item is not collected, will be held for one month, after which a £10 per month storage charge will be payable. I will not be responsible for any damages after one month. If the item is not collected or shipping requested after six months the item will be re offered for sale, a 50% refund will only be given after this time up to one year, after which no refund will be given. Storage charges and any other costs will be deducted from any refund.

Please note deposits taken on built to order models are 50%. This deposit cannot be refunded as the model will still be built and I will need to sell elsewhere, possibly for a lower price.
Pre order deposits are £100 and are non refundable. Revilo Model Cars has no control over release dates or delays in estimated delivery dates, estimated date are just a guide. Models will be shipped as soon as possible. 

Payment by Card – Due to Paypal and Shopify terms and condition, they keep the transaction fee when a refund is made. Where the refund if not the fault of Revilo  Model Cars or anything beyond it’s control the transaction charge cannot be refunded which is around 5% of the invoice value. Please pay by bank transfer where ever possible. 1:8 scale models – if you wish to pay by card please add 5% to your price.

No individual or organisation has the right to use any material, text or photographs on this website without my permission.

Thank you, please contact me on 07974 019074 if you have any questions prior to ordering.